Refund and Returns Policy

Last Updated: 28 Feb 2026

At oneofoneroof.com, we are committed to delivering high-quality FMCG products to our customers worldwide. Due to the nature of food and consumable goods, our return policy is structured to ensure safety, hygiene, and fairness.

Please read the policy carefully before placing an order.

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1. Return Eligibility

We accept returns or offer replacements/refunds under the following conditions:

• The product was delivered damaged

• The product is defective

• The wrong item was shipped

• The product packaging is tampered before delivery

• The product is expired at the time of delivery

To be eligible for a return, you must:

• Notify us within 7 days of delivery

• Provide clear photos/videos as proof of the issue

• Keep the product in its original packaging

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2. Non-Returnable Items

Due to hygiene and food safety regulations, we do not accept returns for:

• Change of mind (Buyer’s Remorse)

• Taste preference issues

• Opened or partially consumed products

• Improper storage after delivery

• Orders refused at customs due to import restrictions

• Delays caused by shipping carriers or customs

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3. International Orders & Customs

Customers are responsible for ensuring that products are allowed for import in their country.

If an order is:

• Delayed by customs

• Held or destroyed by authorities

• Subject to import duties or taxes

We are not responsible for such issues, and refunds will not be issued unless the product is returned to us in sellable condition.

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4. Refund Process

If your return request is approved:

• Refunds will be processed to the original payment method

• Processing time: 5–10 business days after approval

• Shipping charges (if any) are non-refundable unless the error was on our part

For replacements, we may ship a new product at no additional cost depending on the situation.

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5. Damaged During Transit

If your package arrives visibly damaged:

• Take photos before opening the package

• Report the issue within 48 hours of delivery

Failure to report within the specified time may affect refund eligibility.

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6. Order Cancellation

Orders can be cancelled only if they have not yet been processed or shipped. Once shipped, the order cannot be cancelled.

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7. Contact for Returns

To initiate a return request, contact us at:

📧 Email: [your email address]
📞 Phone/WhatsApp: [your contact number]
📍 Include your Order ID in all communications

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8. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on this page.