Shipping Policy

At oneofoneroof.com, we are committed to delivering authentic Indian FMCG products safely and efficiently to customers worldwide. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities.

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1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday to Friday (excluding public holidays).

• Bulk/wholesale orders may require additional processing time.

Once your order is shipped, you will receive a confirmation email with tracking details.

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2. International Shipping

We ship to multiple countries worldwide. Shipping availability depends on:

• Destination country regulations

• Import restrictions

• Courier service availability

If we are unable to ship to your location, you will be notified before order confirmation.

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3. Estimated Delivery Time

Delivery timelines vary by country:

• Standard International Shipping: 15 – 30 business days

Please note that delivery times are estimates and may vary due to customs clearance or unforeseen delays.

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4. Shipping Charges

Shipping costs are calculated at checkout based on:

• Order weight

• Destination country

• Selected shipping method

Any promotional free shipping offers will be clearly mentioned on the website.

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5. Customs Duties & Import Taxes

For international orders:

• Customers are responsible for any customs duties, VAT, import taxes, or local handling charges.

• These charges are determined by your country’s customs authority and are not included in our product prices unless stated otherwise.

Failure to pay customs charges may result in shipment delays or return of the package.

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6. Tracking Your Order

Once shipped, you will receive a tracking number via email. You can track your order directly through the courier’s website.

If you do not receive tracking information within 3 business days, please contact our support team.

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7. Shipping Delays

We are not responsible for delays caused by:

• Customs inspections

• Incorrect shipping information provided by the customer

• Natural disasters or force majeure events

• Courier service disruptions

We will assist in tracking and resolving issues whenever possible.

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8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We are not responsible for lost packages.

• Reshipping charges may apply.

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9. Damaged or Lost Shipments

If your package arrives damaged:

• Take clear photos before opening.

• Contact us within 48 hours of delivery.

If a package is lost in transit, we will coordinate with the courier company to investigate and provide a resolution.

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10. Contact Us

For any shipping-related inquiries, please contact:

📧 Email: oneofoneroof@gmail.com
📞 Phone/WhatsApp: +91 99717 27742
📍 Order ID must be included in all correspondence

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